Communication Skills

More than the just words we use, communicating effectively requires a set of skills including nonverbal communication, active listening, proper writing, assertiveness, presentation skills, conflict resolution, and others.

Good communication skills are essential to allow others and yourself to understand information more accurately and quickly. In contrast, poor communication skills lead to frequent misunderstanding and frustration.

Communication Skills Training Topic Areas:

• Active Listening
• Presentation Skills
• Body Language
• Writing Skills
• Conflict Resolution
• Telephone Skills
• Email Etiquette
• Empathy
• Respect